1. Cancellation right in the case of a purchase contract:
You have the right to cancel this contract within 14 days without giving any reason.
The cancellation notice period is 14 days from the day on which you or a third party appointed by you, who is not the carrier, last took possession of the goods.
To exercise your right to cancel, you must inform us
Arendicom GmbH,
Ziegeleistraße 12,
D-82327 Tutzing,
Email: customer-service@arendicom.de,
Phone: 49 8158 4543862,
Fax: 49 (0)8158 9303-66
with a clear declaration (e.g. with a letter sent by post, telefax or e-mail) about your decision to cancel this contract. You may use the attached cancellation form template, but this is not mandatory.
To meet the cancellation deadline, it is sufficient for you to send your notice of cancellation before the cancellation period has expired.
If you cancel this contract, we shall reimburse all payments we have received from you, including delivery costs (with the exception of any additional costs arising from your choice of a delivery method other than our cheapest standard delivery method) without delay and no later than 14 days from the date on which we receive notification of your wish to cancel this contract. Unless you have expressly agreed otherwise, we will issue any such reimbursement using the same method of payment you used for the original transaction; in any event, you will not incur any fees as a result of such reimbursement. We shall be entitled to withhold the refund until we have received the returned goods or until you have provided evidence that the goods have been returned, whichever is the earlier.
You must send back or hand over the goods to us immediately and, in any case, no later than within 14 days from the day on which you inform us of your cancellation of this contract. The deadline shall be deemed to be met if you dispatch the goods prior to the expiry of the 14-day cancellation period. You shall bear the direct costs of returning the goods. You are only required to cover any loss in value of the goods if this loss in value is due to your handling of the goods beyond that necessary for inspecting the condition, features and functionality of the goods.
2. Cancellation right in the case of a contract for the regular delivery of goods over a specified period of time:
You have the right to cancel this contract within 14 days without giving any reason.
The cancellation notice period is 14 days from the day on which you or a third party appointed by you, who is not the carrier, took possession of the first goods.
To exercise your right to cancel, you must inform us
Arendicom GmbH,
Ziegeleistraße 12,
D-82327 Tutzing,
Email: customer-service@arendicom.de,
Phone: 49 8158 4543862,
Fax: 49 (0)8158 9303-66
with a clear declaration (e.g. with a letter sent by post, telefax or e-mail) about your decision to cancel this contract. You may use the attached cancellation form template, but this is not mandatory.
To meet the cancellation deadline, it is sufficient for you to send your notice of cancellation before the cancellation period has expired.
If you cancel this contract, we shall reimburse all payments we have received from you, including delivery costs (with the exception of any additional costs arising from your choice of a delivery method other than our cheapest standard delivery method) without delay and no later than 14 days from the date on which we receive notification of your wish to cancel this contract. Unless you have expressly agreed otherwise, we will issue any such reimbursement using the same method of payment you used for the original transaction; in any event, you will not incur any fees as a result of such reimbursement. We shall be entitled to withhold the refund until we have received the returned goods or until you have provided evidence that the goods have been returned, whichever is the earlier.
You must send back or hand over the goods to us immediately and, in any case, no later than within 14 days from the day on which you inform us of your cancellation of this contract. The deadline shall be deemed to be met if you dispatch the goods prior to the expiry of the 14-day cancellation period. You shall bear the direct costs of returning the goods. You are only required to cover any loss in value of the goods if this loss in value is due to your handling of the goods beyond that necessary for inspecting the condition, features and functionality of the goods.
Supplemental fees for express shipping or insured shipping are not refunded.
6. Cancellation form template
(complete and return this form only if you wish to withdraw from the contract)
(*) Please delete if not applicable.
We shall in any case be liable without limitation for claims due to damages that have been caused by us, our legal representatives or vicarious agents
For any breach of material contractual obligations, the fulfilment of which make the proper execution of the contract possible at all and which the contracting parties may generally rely on and trust in being complied with (cardinal duties), due to slight negligence by us, our legal representatives or legal agents, the amount of liability is limited to the foreseeable damages at the time of contract conclusion, the occurrence of which must typically be anticipated.
Ceteris paribus, claims for compensation for damages are excluded.
The European Commission provides a platform for online dispute resolution (ODR), which you can find at:
https://ec.europa.eu/consumers/odr/
We are not obligated and not prepared to participate in a dispute resolution process before a consumer arbitration board.
Version: June 2019
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